Introduction
In the hospitality industry, providing quality service to guests is crucial for success. This course will teach you the essential skills needed to create a positive and memorable experience for your guests.

Course Objectives
By the end of this course, you will be able to:
- Define the elements of quality service
- Identify your internal and external customers
- Create favorable first impressions through tone of voice, word choice, and body language
- Use positive self-talk to enhance your interactions with guests

Why take this course?
Taking this course will help you improve your customer service skills and provide a better experience for your guests. Whether you are new to the hospitality industry or looking to enhance your skills, this course will provide you with valuable knowledge and techniques.

Conclusion
Providing quality service is essential in the hospitality industry. By taking this course, you will learn how to create favorable first impressions and enhance your interactions with guests. These skills will help you provide a memorable experience for your guests and contribute to the success of your organization.